Everything you need to know about joining Servy as a General Labour provider.
Servy's general labour category connects Auckland homeowners with capable, reliable people for heavy lifting, moving furniture, assembling flat-packs, basic handyman tasks, and other one-off odd jobs. If you're handy, strong, and dependable, there's consistent demand for your skills. Here are the questions we hear most from general labour providers.
How to grow your general labour business
Practical advice from Servy — because your success is our success.
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Specialise visibly on your profile
Flat-pack assembly expert? Say it clearly. Customers search for specific skills — the more concrete your stated specialty, the more relevant your job matches and the less competition you face.
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Reliability is your biggest differentiator
In general labour, showing up on time and communicating clearly already puts you ahead of most. Customers remember and rebook the reliable ones — every time.
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Offer small add-ons during the job
Assembling furniture? Offer to shift it into place too. Arrived for heavy lifting? Ask if there's anything else while you're there. Small additions per job compound into significantly higher earnings.
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Make reviews a habit before you leave
Ask every satisfied customer to leave a review through the app before you walk out the door. Profiles with reviews convert at dramatically higher rates than those without.
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The right tools open more jobs
A drill, spirit level, and measuring tape unlock 80% of general labour jobs. Investing in a basic kit makes you faster, more professional, and eligible for a wider range of bookings.
Frequently Asked Questions
Servy is a two-sided marketplace connecting customers in Auckland with trusted local home service providers. Once you're onboarded and verified, customers can discover your profile and book you directly through the Servy app. You receive the job details, confirm your availability, complete the work, and get paid — all through the platform.
Nothing. Joining Servy as a provider is completely free. There are no sign-up fees, no monthly subscriptions, and no hidden costs. You only earn — you never pay to be on the platform.
Payments are processed securely through Stripe Connect. Once a job is marked complete and any brief dispute window has passed, funds are transferred to your nominated bank account. Payouts are typically processed within 2–5 business days of job completion.
Servy takes a 5% platform fee from each customer payment. You keep the remaining 95% of every booking, plus 100% of any tips the customer chooses to leave. That's it — no other deductions.
Yes, completely. You control your calendar. You set which days and hours you're available, and you can update this any time through the provider app. You're never forced to accept a job — if a booking request doesn't suit you, you can decline it.
When a customer books a service in your area during your available hours, you'll receive a notification. You can review the job details — location, scope, and price — before accepting. Jobs are matched based on your location, service type, and availability. The more responsive and highly rated you are, the more prominently your profile is shown to customers.
If a customer cancels with more than 24 hours' notice, no cancellation fee applies. If they cancel within 24 hours of the scheduled job — or are unavailable when you arrive — a cancellation fee equal to one hour of your rate is charged to the customer, and a portion of this is passed on to you to compensate for your time.
We encourage customers and providers to resolve issues directly first. If that doesn't work, our support team will review the situation, look at any job photos and communications, and mediate a fair outcome. Maintaining high ratings is important — consistently low-rated providers may be removed from the platform.
Yes. Before your first job goes live on Servy, you'll need to hold your own New Zealand public liability insurance policy. We require this to protect both you and the customer. You can apply and complete the onboarding process while you arrange your cover — just have it in place before you start accepting jobs. We'll guide you through what's needed.
Auckland-wide, today. Other major New Zealand cities come next, based on where the demand is. If you're based in Auckland, you're in the right place — apply now and you can be taking jobs as soon as you're approved and insured.
General labour covers a wide range of hands-on tasks: furniture assembly and flat-pack builds, heavy lifting and shifting, helping with a clear-out or tip run, light yard work or rubbish removal, basic home maintenance (hanging pictures, mounting TVs, fixing minor things), and general odd jobs around the home. If it doesn't require a licensed trade, it likely fits.
No licensed trade qualifications are required for general labour. You don't need to be an electrician, plumber, or builder. However, you do need to be physically capable, reliable, and able to follow health and safety guidelines on-site. Any specific skills you have (e.g., furniture assembly, basic carpentry) can be highlighted on your profile to attract relevant bookings.
Yes. Servy's general labour category explicitly excludes any work that legally requires a licensed trade — electrical work, gas fitting, plumbing, structural building, or anything regulated by New Zealand law. If a customer asks you to do something outside scope or unsafe, you can decline and flag it to our support team.
All jobs are booked based on the customer's description. If you arrive and find the scope is significantly larger than stated, contact the customer through the app and discuss it before starting. Do not start work you weren't booked and paid for. Servy's support team can help mediate if the customer and provider disagree on scope.
For most general labour jobs, basic tools are helpful — a drill, measuring tape, spirit level, Allen keys for flat-pack assembly. You should bring what you'd reasonably need based on the job description. Customers aren't expected to supply tools. Your profile can list the types of jobs you're best equipped for.
Ready to get jobs through Servy?
Tell us about your general labour business and we'll follow up about next steps for Auckland providers.